A space to post my thoughts and musings about anything. This includes but is not limited to community, politics, current events, dating, GLBTQ issues, favorite things, and stuff that would make your dead relatives blush. I am not afraid to go there, as some can attest.

November 08, 2007

Fucking PEPCO!

Utility companies suck, period.

In the latest installment with my saga with Pepco over my bill, I got to call and get bitchy with a customer service rep.

In early October, I received my bill and found that the final bill amount was transferred to my new bill. I call up Pepco and I'm told that it's fine because the amount is still under investigation and to only pay any new charges. I do so, paying for only the new charges. I'm thinking everything is fine, no problem, I'll pay whatever they want me to pay. I have already transferred the full disputed amount to my savings so I have it on hand in case they come back from their investigation and say "It's not our fault, pay the full amount."

Today, I get a notice that I am delinquent on my electric bill and to fork over the cash or I will be cut off. This is when I call and basically throw a fit at their CSR about this. I get transferred to the investigations department where my "caseworker" informs me that I should not have ever gotten these notices, and that I should not be in jeopardy of being cut off. He says that he will make a note in my account so that I don't get these notices. He also mentions that it looks like there will be a credit coming to my account, ballpark figure of $70. That's right folks, Pepco figures that their estimate overcharged me by $70. That's not chump change.

I also can't believe this, but he also suggested that if it will not cause hardship to just pay the disputed amount now so there's no other issues. Though considering that my latest usage was only $27, if I get at least a $70 credit, I'll have 3 months of no bill from Pepco.

They had better not ding my credit over this, I'll go after their asses for it if they do.